Homed-IQ Support

Our test kits include a prepaid return shipping label either on the return envelope or on the test box itself. You should return the test kit by dropping it in a post box. We don't recommend bringi...

Yes, our tests are highly stable and the sample will not be affected by very high or low temperatures. If you prefer, you can choose to drop off your sample at a post office during temperatures bel...

We take great care of your privacy thus, all STI tests have their results removed after 30 days of publishing. During that 30 days you can download your result and save it in a secure location.

If one or more biomarkers could not be analysed from your sample, we are happy to offer you a free replacement test. Contact our team at support@homediq.com and we will arrange a replacement test k...

Home tests are an alternative to getting tested in a GP's office or STI clinic. While home STI testing is an alternative way to perform a laboratory test, it does not replace the advice of a doctor...

Our medical team reviews all results and is available to answer any questions from our customers. Our self-sampling tests are scientifically validated and certified for home use. The tests have bee...

Yes. Many rapid tests are not reliable because your sample will not be examined by a laboratory. This increases the chance of a false positive/negative or inconclusive result. Oftentimes, additiona...

We currently do not have any agreements with health insurers. At Homed-IQ we keep our tests as affordable as possible in order to be able to offer an alternative to a visit to, for example, a testi...

No, you can order all Homed-IQ tests (including STI home tests) from home. Tests are delivered in discreet packaging and can be taken on your own time and completely anonymously from home. You then...

We encourage you to search for an answer to your question using our Help Desk. If you cannot find what you are looking for, feel free to contact our customer support team. We will be happy to assis...