Homed-IQ Support

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Latest activity by Homed-IQ Support
  • Homed-IQ Support created an article,

    How to return your sample

    Our test kits include a prepaid return shipping label either on the return envelope or on the test box itself. You should return the test kit by dropping it in a post box. We don't recommend bringi...

  • Homed-IQ Support created an article,

    Can I return my sample during extreme temperatures?

    Yes, our tests are highly stable and the sample will not be affected by very high or low temperatures. If you prefer, you can choose to drop off your sample at a post office during temperatures bel...

  • Homed-IQ Support created an article,

    I can no longer see my old test results

    We take great care of your privacy thus, all STI tests have their results removed after 30 days of publishing. During that 30 days you can download your result and save it in a secure location. In ...

  • Homed-IQ Support created an article,

    I received insufficient results, what's next?

    If one or more biomarkers could not be analysed from your sample, we are happy to offer you a free replacement test. Contact our team at support@homediq.com and we will arrange a replacement test k...

  • Homed-IQ Support created an article,

    Are STI home tests an alternative to a doctor's examination?

    Home tests are an alternative to getting tested in a GP's office or STI clinic. While home STI testing is an alternative way to perform a laboratory test, it does not replace the advice of a doctor...

  • Homed-IQ Support created an article,

    Have Homed-IQ tests been reviewed by doctors?

    Our medical team reviews all results and is available to answer any questions from our customers. Our self-sampling tests are scientifically validated and certified for home use. The tests have bee...

  • Homed-IQ Support created an article,

    Is a laboratory-certified self test more reliable than a rapid test?

    Yes. Many rapid tests are not reliable because your sample will not be examined by a laboratory. This increases the chance of a false positive/negative or inconclusive result. Oftentimes, additiona...

  • Homed-IQ Support created an article,

    Will my health insurer reimburse home test?

    We currently do not have any agreements with health insurers. At Homed-IQ we keep our tests as affordable as possible in order to be able to offer an alternative to a visit to, for example, a testi...

  • Homed-IQ Support created an article,

    Do I have to go to the doctor for Homed-IQ STI tests?

    No, you can order all Homed-IQ tests (including STI home tests) from home. Tests are delivered in discreet packaging and can be taken on your own time and completely anonymously from home. You then...

  • Homed-IQ Support created an article,

    Contacting our support team

    We encourage you to search for an answer to your question using our Help Desk. If you cannot find what you are looking for, feel free to contact our customer support team. We will be happy to assis...