Homed-IQ Support

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  • I can no longer see my old test results

    We take great care of your privacy thus, all STI tests have their results removed after 30 days of publishing. During that 30 days you can download your result and save it in a secure location.

  • Are there additional costs after purchasing a test?

    No, there are no additional costs after purchasing a test. Homed-IQ's test prices are inclusive of all materials, laboratory analysis, and return shipping. Shipping fees to customers in the Netherl...

  • How do I activate my test kit?

    Before activating a Homed-IQ test, you need to create an account. Once your account is created, you can activate your test here. Please note that tests containing two collection tubes will have two...

  • What countries does Homed-IQ ship to?

    We currently offer our services in the Netherlands, Germany and Austria.

  • When will I receive my results?

    Most test results will be ready in 2-3 business days. However, some tests can take up to 5 business days to reach the laboratory. Once your test arrives at our laboratory it will be analysed within...

  • How can I return my order?

    To return your order, please email support@homediq.com or use our contact form. Make sure to include your order number and the reason for returning. This will make the processing of your return fas...

  • I received insufficient results, what's next?

    If one or more biomarkers could not be analysed from your sample, we are happy to offer you a free replacement test. Contact our team at support@homediq.com and we will arrange a replacement test k...

  • Collecting your blood sample

    If you have not used all 3 lancets yet, head to this page for helpful blood collection tips: https://www.homediq.com/en/blood-collection-tips/.   If you already used all 3 lancets and managed to fi...

  • How to return your sample

    Our test kits include a prepaid return shipping label either on the return envelope or on the test box itself. You should return the test kit by dropping it in a post box. We don't recommend bringi...

  • How will my order be shipped?

    Your order will be shipped by PostNL. We always pack your order carefully. Once your order has been collected from our warehouse, you will receive an email at the email address you provided with a ...