Can I order a test for someone else?
Yes, but note that we offer our services for people who are 18 years old or older.
We recommend activating tests for each person under a separate account. This is because, when you activate a test for someone uder your own account, you will be receiving notifications and test results yourself rather than the person who took the test. If you and the other person do not mind this feel free to do so.
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How can I return my order?
To return your order, please email support@homediq.com or use our contact form. Make sure to include your order number and the reason for returning. This will make the processing of your return faster. Find below our return policy terms: For any ...
Where is my order?
You can track your order using the tracking number that was included in your order confirmation email. If you placed an order from Germany, you can check your order status via the Hermes website by entering the foreign tracking number that PostNL ...
Are there additional costs after purchasing a test?
No, there are no additional costs after purchasing a test. Homed-IQ's test prices are inclusive of all materials, laboratory analysis, and return shipping. Shipping fees to customers in the Netherlands are also included in the price of the test. ...
How will my order be shipped?
Your order will be shipped by PostNL. We always pack your order carefully. Once your order has been collected from our warehouse, you will receive an email at the email address you provided with a track & trace code. We strive to deliver your order ...
I want to cancel my order
Please contact our customer support team at support@homediq.com for help with cancelling your order.