Can I put a packstation as a delivery address?
At this time, Homed-IQ only delivers to house addresses and delivery to packsations is not available. However, our test kits are packaged discreetly and can often fit through a mail slot.
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How to return your sample
Our test kits include a prepaid return shipping label either on the return envelope or on the test box itself. You should return the test kit by dropping it in a post box. We don't recommend bringing it to the post office. A tracking number shouldn't ...
Is testing at Homed-IQ anonymous?
Yes! All Homed-IQ tests are shipped in discreet packaging with no indication of the contents. The tests also do not contain any customer details- only a 12-digit activation code which customers must activate online to link the test to their account. ...
How do I order something on homediq.com?
We want to simplify the order process for you, which is why we've streamlined it into just three easy steps: Add the item(s) you want to purchase to your shopping cart. Proceed to checkout and provide your details. Please ensure that you double-check ...
Do you have any discount codes available?
You can see the tests that are currently on sale displayed on our website. Sign up for our newsletter if you are interested in staying up to date about new products and receiving exclusive discounts. You can do so by scrolling to the bottom of our ...
I can't log into my account
If you cannot log into your account, try using a different browser, an incognito window, or resetting your password. If you get an error message saying that your email address could not be found in our database, it means that you did not create an ...