Can I return my sample during extreme temperatures?
Yes, our tests are highly stable and the sample will not be affected by very high or low temperatures. If you prefer, you can choose to drop off your sample at a post office during temperatures below -3 and above 25 degrees.
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Collecting your blood sample
If you have not used all 3 lancets yet, head to this page for helpful blood collection tips: https://www.homediq.com/en/blood-collection-tips/. If you already used all 3 lancets and managed to fill around half of the tube, return your sample to the ...
Why was my sample insufficient?
Blood Tests Blood samples can fail for various reasons. This can happen if not enough blood was provided or if the sample was delayed in the post and got old. The sample can also clot if it takes a long time to collect the sample, or if the ...
Can I take my blood sample over two days?
No, the blood sample should be taken in one day. If needed, you can take breaks in between each finger prick. Please return your test immediately after you finish taking your sample.
My test arrived at the lab, when will my sample be analysed?
For most tests, the turnaround time of sample analysis is 1-2 business days after the lab receives your sample. If your sample arrives at the lab after business hours, processing will begin on the next business day. If you think your test hasn't been ...
My blood sample did not mix well with the anticoagulant liquid in the collection tube
Sometimes you will not be able to tell if your blood has mixed with the anticoagulant liquid. However, if you have gently inverted the tube around 10 times after blood collection, the sample should have mixed properly. After this, feel free to return ...