How to return your sample
Our test kits include a prepaid return shipping label either on the return envelope or on the test box itself. You should return the test kit by dropping it in a post box. We don't recommend bringing it to the post office. A tracking number shouldn't be added as it will delay the delivery.
Make sure to activate the test before returning it.
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Collecting your blood sample
If you have not used all 3 lancets yet, head to this page for helpful blood collection tips: https://www.homediq.com/en/blood-collection-tips/. If you already used all 3 lancets and managed to fill around half of the tube, return your sample to the ...
Why was my sample insufficient?
Blood Tests Blood samples can fail for various reasons. This can happen if not enough blood was provided or if the sample was delayed in the post and got old. The sample can also clot if it takes a long time to collect the sample, or if the ...
Can I take my blood sample over two days?
No, the blood sample should be taken in one day. If needed, you can take breaks in between each finger prick. Please return your test immediately after you finish taking your sample.
Can I return my sample during extreme temperatures?
Yes, our tests are highly stable and the sample will not be affected by very high or low temperatures. If you prefer, you can choose to drop off your sample at a post office during temperatures below -3 and above 25 degrees.
My test arrived at the lab, when will my sample be analysed?
For most tests, the turnaround time of sample analysis is 1-2 business days after the lab receives your sample. If your sample arrives at the lab after business hours, processing will begin on the next business day. If you think your test hasn't been ...