My results could not be determined due to an insufficient sample, what should I do?
Please contact our customer support team at support@homediq.com. Make sure you provide your test code and order number to speed up the inquiry. We will ship you a replacement test or arrange a refund for you.
You can find tips for blood collection here: https://www.homediq.com/en/blood-collection-tips/
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Why was my sample insufficient?
Blood Tests Blood samples can fail for various reasons. This can happen if not enough blood was provided or if the sample was delayed in the post and got old. The sample can also clot if it takes a long time to collect the sample, or if the ...
I received insufficient results, what's next?
If one or more biomarkers could not be analysed from your sample, we are happy to offer you a free replacement test. Contact our team at support@homediq.com and we will arrange a replacement test kit for you immediately. Please include your order ...
Are Homed-IQ test results reliable?
Homed-IQ only partners with ISO-certified laboratories in the EU. These laboratories also analyse test samples for hospitals, GPs, and governmental organizations. We adhere to strict quality guidelines ensuring accurate results. All Homed-IQ tests ...
Collecting your blood sample
If you have not used all 3 lancets yet, head to this page for helpful blood collection tips: https://www.homediq.com/en/blood-collection-tips/. If you already used all 3 lancets and managed to fill around half of the tube, return your sample to the ...
How will I receive my results?
You will receive an email notification once your results are ready. It will be uploaded to your account via our secure online portal. All our tests are reviewed by a doctor and presented graphically with an interpretation text in simple language. If ...