When will I receive my results?
Most test results will be ready in 2-3 business days. However, some tests can take up to 5 business days to reach the laboratory. Once your test arrives at our laboratory it will be analysed within 24 hours. You will receive an email notification when your test arrives and when the results are uploaded to your account. Please contact our customer support team if your test has not arrived in the laboratory within 5 business days of returning it.
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How will I receive my results?
You will receive an email notification once your results are ready. It will be uploaded to your account via our secure online portal. All our tests are reviewed by a doctor and presented graphically with an interpretation text in simple language. If ...
Are Homed-IQ test results reliable?
Homed-IQ only partners with ISO-certified laboratories in the EU. These laboratories also analyse test samples for hospitals, GPs, and governmental organizations. We adhere to strict quality guidelines ensuring accurate results. All Homed-IQ tests ...
How will my order be shipped?
Your order will be shipped by PostNL. We always pack your order carefully. Once your order has been collected from our warehouse, you will receive an email at the email address you provided with a track & trace code. We strive to deliver your order ...
Will my health insurer reimburse home test?
We currently do not have any agreements with health insurers. At Homed-IQ we keep our tests as affordable as possible in order to be able to offer an alternative to a visit to, for example, a testing center and/or the GP. Please check directly with ...
I don't understand my test results
If you have any questions regarding your test results or need help with interpretation, feel free to contact our medical team medicalsupport@homediq.com. Our medical team is not able to provide a diagnosis of certain medical conditions and cannot ...