Where can I get more details about a certain test?
You can find more information by scrolling down to the the FAQs of the particular test page you are interested in https://www.homediq.com/en/shop/. If you have any other questions, feel free to contact us.
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I don't understand my test results
If you have any questions regarding your test results or need help with interpretation, feel free to contact our medical team medicalsupport@homediq.com. Our medical team is not able to provide a diagnosis of certain medical conditions and cannot ...
Why do I need to activate my test?
Homed-IQ tests do not have any customer details on them for privacy reasons. Activating your test links the test's barcode to your account. If your test is not activated, it is not possible to know what test is yours and communicate the results to ...
Is a laboratory-certified self test more reliable than a rapid test?
Yes. Many rapid tests are not reliable because your sample will not be examined by a laboratory. This increases the chance of a false positive/negative or inconclusive result. Oftentimes, additional laboratory tests are required after a rapid test to ...
Where can I find my test code?
Our test kits include a personal test code card with a unique 12-digit code. Alternatively, you can find your test code on the barcode sticker on the test tube. Please note that tests containing two collection tubes will have barcode stickers that ...
How long is my test valid for?
Our tests have a long shelf life and do not need to be used immediately. You can check the expiry date of your test on the sticker on the outside of the test box.