Why do I need to activate my test?
Homed-IQ tests do not have any customer details on them for privacy reasons. Activating your test links the test's barcode to your account. If your test is not activated, it is not possible to know what test is yours and communicate the results to you. It is the customer's responsibility to ensure that their test is properly activated to avoid any issues with sample processing.
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What happens if I don't activate my test?
Activating your test is crucial to ensure that the laboratory can process your test results correctly. As Homed-IQ tests do not have customer names on them for privacy reasons, activating your test connects the test's barcode to your account. If you ...
Where can I find my test code?
Our test kits include a personal test code card with a unique 12-digit code. Alternatively, you can find your test code on the barcode sticker on the test tube. Please note that tests containing two collection tubes will have barcode stickers that ...
Do I need to fast before taking my test?
Almost no Homed-IQ Tests require fasting beforehand. If fasting is required or recommended, there will be a sticker on the test box and instructions on the product page.
How long is my test valid for?
Our tests have a long shelf life and do not need to be used immediately. You can check the expiry date of your test on the sticker on the outside of the test box.
I don't understand my test results
If you have any questions regarding your test results or need help with interpretation, feel free to contact our medical team medicalsupport@homediq.com. Our medical team is not able to provide a diagnosis of certain medical conditions and cannot ...