Why was my sample insufficient?
Blood Tests
Blood samples can fail for various reasons. This can happen if not enough blood was provided or if the sample was delayed in the post and got old. The sample can also clot if it takes a long time to collect the sample, or if the collection tube was not inverted 10 times after sample collection. Another reason could be that the blood hemolyzed, which happens when too much pressure is applied to the fingertip while collecting the sample, or if you scrape your finger on the side of the tube rather than letting the blood drop down into the tube. We strongly recommend following these tips for collecting your sample: https://www.homediq.com/en/blood-collection-tips/.
Urine Tests
Insufficient results can occur if the sample collection tube was over or under-filled. The collection tube should be filled in between the marked fill lines.
Vaginal Swab Tests
Insufficient results can occur due to vaginal cleaning with perfumed soap, too much blood or mucus in the sample, or remnants of lubricant. Certain antibiotics or medications that inhibit the amplification of the DNA can also cause insufficient results.
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My results could not be determined due to an insufficient sample, what should I do?
Please contact our customer support team at support@homediq.com. Make sure you provide your test code and order number to speed up the inquiry. We will ship you a replacement test or arrange a refund for you. You can find tips for blood collection ...
Collecting your blood sample
If you have not used all 3 lancets yet, head to this page for helpful blood collection tips: https://www.homediq.com/en/blood-collection-tips/. If you already used all 3 lancets and managed to fill around half of the tube, return your sample to the ...
I received insufficient results, what's next?
If one or more biomarkers could not be analysed from your sample, we are happy to offer you a free replacement test. Contact our team at support@homediq.com and we will arrange a replacement test kit for you immediately. Please include your order ...
Can I take my blood sample over two days?
No, the blood sample should be taken in one day. If needed, you can take breaks in between each finger prick. Please return your test immediately after you finish taking your sample.
Can I return my sample during extreme temperatures?
Yes, our tests are highly stable and the sample will not be affected by very high or low temperatures. If you prefer, you can choose to drop off your sample at a post office during temperatures below -3 and above 25 degrees.