Results
I can no longer see my old test results
We take great care of your privacy thus, all STI tests have their results removed after 30 days of publishing. During that 30 days you can download your result and save it in a secure location.
I received insufficient results, what's next?
If one or more biomarkers could not be analysed from your sample, we are happy to offer you a free replacement test. Contact our team at support@homediq.com and we will arrange a replacement test kit for you immediately. Please include your order ...
I don't understand my test results
If you have any questions regarding your test results or need help with interpretation, feel free to contact our medical team medicalsupport@homediq.com. Our medical team is not able to provide a diagnosis of certain medical conditions and cannot ...
Why was my sample insufficient?
Blood Tests Blood samples can fail for various reasons. This can happen if not enough blood was provided or if the sample was delayed in the post and got old. The sample can also clot if it takes a long time to collect the sample, or if the ...
My results could not be determined due to an insufficient sample, what should I do?
Please contact our customer support team at support@homediq.com. Make sure you provide your test code and order number to speed up the inquiry. We will ship you a replacement test or arrange a refund for you. You can find tips for blood collection ...
How will I receive my results?
You will receive an email notification once your results are ready. It will be uploaded to your account via our secure online portal. All our tests are reviewed by a doctor and presented graphically with an interpretation text in simple language. If ...
My test arrived at the lab, when will my sample be analysed?
For most tests, the turnaround time of sample analysis is 1-2 business days after the lab receives your sample. If your sample arrives at the lab after business hours, processing will begin on the next business day. If you think your test hasn't been ...
When will I receive my results?
Most test results will be ready in 2-3 business days. However, some tests can take up to 5 business days to reach the laboratory. Once your test arrives at our laboratory it will be analysed within 24 hours. You will receive an email notification ...